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If you are having difficulty placing an order,
please read the following before contacting a Customer Service Representative.
1. Is your Billing Address correct?
Your cardholder name and billing address provided
MUST match exactly with your credit card issuing bank's records. Please
note:
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If you are uncertain, please verify
with your credit card issuing bank before attempting to place your
order again. |
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If you have recently moved, please make the necessary
changes with your credit card issuing bank. |
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If you have recently changed the information
with your credit card issuing bank, it may take a few days for the
bank's system to be updated. |
2. Have you attempted to place the order More Than
Twice?
Each time you attempt to place an order online,
a "pending charge" will be posted on your credit card account.
However, your credit card will not be charged until the order is shipped
(in entirety or partially). If you have attempted to place the order more
than twice, and the billing and payment information you provided was incorrect
in any way, then your order will not go through. Once you have provided
the correct information, you must also call the credit card issuing bank
to remove the existing pending charge before you can place the order again.
If you need assistance, please feel free to contact a Customer Service
Representative at 316-944-3626
3. Is there a Daily Credit Limit on your Credit
/ Debit Card?
In an effort to minimize online fraud, many credit
card issuing banks have set a Daily Credit Limit for Internet Purchases
on the issued credit or debit cards. Cardholders may not be aware of this
limit. Please check with your credit card issuing bank to find out if
there is a daily credit limit on your card for Internet purchases.
If none of the above apply and you are still
having difficulty placing your order, please call Customer Service at
316-944-3626 for assistance.
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